Customer Care

Please contact us on 03 9510 5554 if you have any questions or would like more information about our customer-related policies.


We send all orders via Australia Post and to Australian destinations only. The approximate delivery time is 3-7 working days from the date of dispatch.

  • Orders up to $50 in value : $10 freight charge
  • Orders between $51 - $100 : $15 freight charge
  • Orders between $101 - $150 : $20 freight charge
  • Orders over $151 - free of charge

Refund & Exchange Policy


  • Regular and Sale merchandise may be returned for any reason within 21 days of purchase for an exchange, credit note or full refund.
  • Merchandise must be in NEW / UNUSED condition.
  • Sorry, no refunds after 21 days of delivery.
  • Merchandise found with a manufacturer's defect within 1 year of purchase are entitled to a replacement or refund of the purchase price.


  • Exchanges for a different size or style are available within 21 days of delivery if item is still in NEW / UNUSED condition.
  • Return postage will be paid by the consumer.

Privacy Policy

Mat-Tastic complies with all applicable Australian privacy laws.

We only collect information to deliver products or services to you or on your behalf. Information is never sold or passed on to other parties except as required to deliver the goods and services you have requested.

To complete a transaction, "cookies" need to be enabled in your browser. Cookies are a small text file stored on your PC. While not identifying you personally, a cookie allows the server to track the progress of your shopping ensuring you end up with YOUR shopping basket at the checkout and not someone else's!